$2000 Roundtrip – Delta Airlines and the Ghanaian Traveler II

Thankfully, a bottle of water awaited each of us on the plane and throughout the flight, snacks were made available at the back of the plane—a unique experience if I may say so. Anyone who knows me of course knows I am probably pickier about my food than anything else and will thus not be surprised at my dismay at what presently happened. It was partly my fault because I requested the beef option, not being one who eats poultry but since I was met with some concoction of beef sauce, assorted veggies and white rice not becoming at all of someone who likes jollof, I promptly reconsidered my options and would have gone for the chicken option with jollof but Delta had run out of that option with many passengers still to be served. Next, I asked for apple juice and the flight had run out of that as well. Finally, on entering the US airspace in evening both destination and origin time, Delta served breakfast, with one unifying option of cheese and ham sandwich, a yogurt covered granola bar and a box of orange juice. I said a silent prayer for those hungry passengers on monoamine oxidase inhibitors (fermented cheese and some other foods can lead to a sympathetic crisis when ingested by someone using MAO-Is). I neither like cheese nor un-fried bacon so I was a little stuck there.

Of course I naturally expect airline food to be horrible and have been known to fly days on only water and apple juice because of this. However, more than the food, the manner in which stewardesses responded to my queries of “can I have this or that option” is the point of contention here and the reason for this entry. My questions were met with sharp and stiff “we don’t have anymore” and “that’s the only option” delivered in a devil-may-care tone. These were the things that grated on my senses. I can only imagine the stresses of being an Air Steward but that is no justification for displacement—taking it out on another. Having been on a Lufthansa flight with disastrous customer service between Accra and Frankfurt and impeccable service between Frankfurt and New York and having transited in other European cities, I am aware of the deplorable service provided by major carriers to and from Ghana and Delta has come in for a lot of flak on this point even necessitating a rebuke from the Transport Minister in Ghana. It seems that this has fallen on deaf ears. These airlines are indeed providing invaluable services to Ghanaians but they are in the SERVICE business and at over inflated prices given travel and demand over comparable distances, it is important that they recognize they are offering very little value for their money. In April of this year, I flew to and from Ghana on a British Airways flight which cost less than $1400 and was infinitely more comfortable with service rendered with deference not seen on Delta flights. I am a fickle flyer with little to no airline loyalty. While expanding the current number of days with direct flights to Accra from JFK, New York and adding an Atlanta line, Delta might do well to realize that in spite of our politicians running national airlines into the ground, there are other options and we will pursue them.

Write in and comment. Let me know what you experiences have been on other Delta flights to Ghana and the Western world. Are there any notable differences in service delivery? Happy New Year and may every one who wants water on a flight they have paid for, receive it with smiles.

PS: I have made it to Boston safely after missing my scheduled flight. And my bag is here with me as well though torn on one side. Transition from 27+C (81+F) to 1C (34F) is not helping my mood much. See you in another piece.

Prime

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This is the way I choose, the destiny I pursue
To help the unfit and the fit
To treat each according to his need
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